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CUSTOMER FIRST PROGRAM

CUSTOMER FIRST PROGRAM

PARENT INFO & FAQs CHILD PROTECTION NEWS OUR HISTORY ABOUT BECOME A SWIM TEACHER

Our Customer 1st Program

We believe that the easier it is to manage your swim lessons, the easier it is for you to enjoy the services we passionately provide.


We want doing business with us to be easy AND enjoyable! We understand that having too many complex policies and procedures can impact our relationship. That’s why we wanted to develop a Customer 1st Program that would delight and engage our swim families. 


We developed our Customer 1st program by first asking our customers “What would you change about Rackley Swimming?”. Then, to ensure we’re meeting your needs and wants, we used your feedback to develop our Customer 1st Program - our commitment to you.


Think we’re missing something? Contact us at any time to give us your feedback. We’d love to hear from you! 

1.  
NO JOINING FEE
What you see is what you get. There are no additional joining fees for new customers and no annual ‘service’ fees for just doing our job.
2.  
FAMILY FRIENDLY DISCOUNTS 
We want everyone in your family to enjoy the benefits of learning to swim but we understand that with more kids comes more cost. This is why we automatically offer discounts for families with two or more children swimming at the same time!
3.  
EASY ONLINE MANAGEMENT
Our online Parent Portal allows you to manage your account, change your payment details and schedule your own make-up lessons.
4.  
UNLIMITED MAKE-UP LESSONS
No matter your reason, if you cannot make your regularly scheduled lesson you can make-up this lesson by rebooking it in the online Parent Portal. You’ll even have 90 days to do so! We only require you cancel your attendance prior to missing your class via your online Parent Portal. There are no make-up lessons for missed make-ups.
5.  
FOUR WEEKS HOLD FOR FREE
If you’re taking a trip or just need a few weeks off we provide up to 4 weeks of account suspensions per year - we just ask for at least 2 weeks notice. Classes can be held for a minimum of 2 weeks at a time, and you can hold up to 4 weeks per calendar year. If you need to miss less than 2 weeks or more than 4 we recommend using your unlimited make-up lessons!
6.  
FORTNIGHTLY DEBITING
We want to make your payments smaller and more manageable. So we debit fortnightly, and each debit is a consistent amount making it easier for you to plan and manage your payments.
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Our 5 Steps to Success

5 steps learn to swim



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