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CUSTOMER FIRST PROGRAM

CUSTOMER FIRST PROGRAM

PARENT INFO & FAQs CHILD PROTECTION OUR HISTORY NEWS BECOME A SWIM TEACHER ABOUT

Our Customer 1st Program

When it’s easier to manage swim lessons, it’s easier to enjoy them.


This simple truth inspired us to develop our Customer 1st Program, designed to delight and engage all of our swim families. 


To achieve this, we asked our customers to let us know what they’d change about Rackley Swimming. This gave us the knowledge to put together a program that actually resolves issues, rather than creates them. 


But that doesn’t mean we’re finished. After all, you may not have told us what you’d like to add. If you think we’re missing something, get in touch with your feedback. We’d love to hear from you! 

1.  
NO JOINING FEE
What you see is what you get. There are no additional joining fees for new customers and no annual ‘service’ fees for just doing our job.
2.  
FAMILY FRIENDLY DISCOUNTS 
We want everyone in your family to enjoy the benefits of learning to swim but we understand that with more kids comes more cost. This is why we automatically offer discounts for families with two or more children swimming at the same time!
3.  
EASY ONLINE MANAGEMENT
Our online Parent Portal allows you to manage your account, change your payment details and schedule your own make-up lessons.
4.  
UNLIMITED MAKE-UP LESSONS
No matter your reason, if you cannot make your regularly scheduled lesson you can make-up this lesson by rebooking it in the online Parent Portal. You’ll even have 90 days to do so! We only require you cancel your attendance prior to missing your class via your online Parent Portal. There are no make-up lessons for missed make-ups.
5.  
FOUR WEEKS HOLD FOR FREE
If you’re taking a trip or just need a few weeks off we provide up to 4 weeks of account suspensions per year - we just ask for at least 2 weeks notice. Classes can be held for a minimum of 2 weeks at a time, and you can hold up to 4 weeks per calendar year. If you need to miss less than 2 weeks or more than 4 we recommend using your unlimited make-up lessons!
6.  
FORTNIGHTLY DEBITING
We want to make your payments smaller and more manageable. So we debit fortnightly, and each debit is a consistent amount making it easier for you to plan and manage your payments.
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