ANZAC DAY CLOSURE: Rackley Swimming will be closed on Thursday 25th April for Anzac Day. No need to book make-ups - you won't be charged for lessons that normally fall on this day.
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Update 26.09.2023

SwimStart


The SwimStart program is a new $4.768 million initiative designed by the Queensland Government to increase access to swimming lessons for children between the ages of zero and 4. Under SwimStart, eligible parents, carers, or guardians can apply for a voucher worth up to $150 for their child.

It is anticipated that this voucher can be used towards in-person weekly or intensive learn-to-swim programs that meet the minimum session requirements and are offered by registered SwimStart activity providers.

Children that do not meet the eligibility criteria but would benefit from the program, may be referred by a registered SwimStart referral agent. It's important to note that each child is eligible for only 1 voucher per calendar year.

It is anticipated that the program will open for applications in late 2023. Currently, Rackley Swimming are waiting for more information on eligibility and criteria for the SwimStart program. If you'd like us to contact you when we know more, please register your interest on our enquiry form and we'll send out more information via email as soon as we can. 

Update 31.05.2023

Important update to our Direct Debit services:


We would like to inform you that Debit Success, our secure direct debit company, has recently updated their agreement. As part of these changes, credit card surcharges will now be applied to direct debits. Surcharges will not apply to debits to bank accounts. If you'd like to update your payment details to avoid the fees you can update your details through the parent portal, or please see one of our team members at reception.


For full details of the updated direct debit agreement, see here.  We appreciate your cooperation and understanding during this transition. Should you have any questions or require further assistance, please don't hesitate to contact our friendly staff.


Thank you for choosing our services! 

Update 05.01.22



All of our South East Queensland venues are currently open and operating. 



We ask that you follow all Queensland Health guidelines while attending our centres - including checking-in with the QLD COVID app, social distancing wherever possible, wearing a mask (for guests over 12 years old) and staying home when you’re feeling unwell or if you are a close contact.  Please note masks are not required to be worn when in the water or when engaged in strenuous exercise. You are not required to provide us proof of vaccination in order to attend our venue. 



Please continue to regularly check the Queensland Health website for the most up to date information on restrictions. 



We're aware that some customers will need to take time off from swimming lessons due to isolation requirements. Please refer to our Customer First Commitment for information on how to request class-holds and make-up lessons during this time, or contact us so that we can help.





Update 09.08.21



Following this morning’s COVID-19 announcement, all of our South East Queensland venues will re-open at scheduled operating times on Monday 9th August.





We ask that you follow all Queensland Health guidelines while attending our centres - check-in with the QLD COVID app, social distancing wherever possible, for guests over 12 years wearing a mask at all times, and staying home when feeling unwell. Please note masks are not required to be worn when in the water and when engaged with strenuous exercise. 


Our pools, learn to swim lessons, health club and group fitness facilities will be operating as normal with some capacity restrictions where appropriate. These services are all classified as training, rehabilitation, swimming lessons, or recreation and thus are able to continue. Under the current Queensland, public health directive organized team sport including training is not permitted and as a result our Squad training will temporarily be suspended whilst this order is in place - we are looking forward to providing these services again for you in 2 weeks' time.


We look forward to seeing you back soon!





















Update 02.07.21

With this morning’s announcement from the Premier, the closure of our Brisbane and North Lakes venues will continue until Sunday 4 July, when lesson times and operations will resume as normal. Squads will return to their regular training schedule on Monday. 


Classes

 

Swim Safety Check, Come & Try and Baby Splash


The rest of our venues will reopen as planned on Saturday 3 July. 


Holiday Intensives 


Please note that the above is subject to change if the lockdown is extended. Follow our Facebook page for the latest updates regarding Rackley Swimming during the lockdown. 


Your Swim Family

Rackley Swimming


Update 29.6.21


Following Queensland Health’s advice regarding the new 72-hour lockdown, Rackley Swimming will close at 5:30pm on Tuesday 29 June. 


What this means for you


Classes


Swim Safety Check, Come & Try and Baby Splash


Holiday Swim Program


Please note that the above is subject to change if the lockdown is extended. For the latest updates regarding Rackley Swimming during the lockdown, keep an eye on our website and follow our Facebook page. 


We look forward to seeing you in the pool again soon! 


Your Swim Family

Rackley Swimming 



Update 06.4.21

Following last week’s lifting of the lockdown in Greater Brisbane, our Rackley Swimming venues are now open as usual. If you missed any lessons, you can book make-up classes through the Parent Portal. 


To help keep you and our local communities safe, we ask you to follow all Government directions while at our centres. All visitors — aged 12 years and above — need to wear a mask while inside our venues, and all social distancing rules have been reinstated for the time being. However, masks are not required while swimming. 


You can view the full list of restrictions and requirements at qld.gov.au 


We will continue to update this page as the situation unfolds. 


In the meantime, we look forward to seeing you soon! 


Rackley Swimming


Update 30.3.21

BRISBANE LOCKDOWN UPDATE


Following Queensland Health’s advice regarding the 72-hour lockdown in the Greater Brisbane area, our Brisbane, Logan, Ipswich and Moreton Bay venues are now closed and all classes have been cancelled. 


If the lockdown ends as expected, we will reopen on Tuesday, 6th April and classes will continue at their normal time. Make-up classes are currently paused on the Parent Portal, but you will be able to rearrange cancelled sessions online from Saturday, 3rd April. For our Rackley Swim Teams, coaches will be in touch regarding amended training hours. 


During this time, our Sunshine Coast and Gold Coast pools will remain open. However, all visitors will have to wear a mask at all times when indoors unless swimming, and we ask all our families to be mindful, maintain social distancing and stay home if anyone in your household is feeling unwell. 


If you or your child has been in the greater Brisbane area since March 20, please follow the guidelines on qld.gov.au — where you can also find the most up-to-date information on the lockdown and restrictions. 


In the meantime, stay safe, enjoy the long weekend and we hope to see you again next week! 


Rackley Swimming. 




Update 05.3.21

Covid website update

Rackley Swimming 

Update DATE


Hey swim families, 


While little’s changed since our last COVID update, we just wanted to remind everyone to keep up the good work, maintain social distancing and stay home if you’re feeling unwell.


And please, don’t take any risks! We offer free make-up lessons on every package. So if in doubt, simply cancel your attendance and rebook a lesson via your online Parent Portal. 


Also, while you’re here, make sure to view our conditions of entry below before your next visit. That way, you’ll be fully prepared for a healthy and happy swim session. 


We look forward to seeing you soon, 

Rackley Swimming 


COVID SAFE CONDITIONS OF ENTRY:


Social distancing rules of 1.5m apply on the deck surface surrounding the pools. Individual venues will follow capacity and pool regulations, approved by the QLD Government. For more information on COVID-19 and current restrictions, visit qld.gov.au/health


UPDATE 17.7.20

Swim families please abide by our COVID SAFE CONDITIONS OF ENTRY

*** Please note under stage 3 restrictions, our Changing Rooms are now open.

  1. I will use hand sanitiser as I enter the Aquatic Precinct.
  2. I will practice social distancing and keep 1.5m away from others when on the pool deck.
  3. I will limit unnecessary physical contact with others, no handshakes, high fives, hugs etc.
  4. I will bring all my own swimming gear and take it home with me.
  5. I will bring and use my own water bottle and not share with others (no fountain available).
  6. I won’t spit or cough into the pool water.
  7. If I need to use the toilet I will wash my hands thoroughly with soap and water for at least 20–30 seconds.
  8. I will stay at home if I’m unwell with a high temperature, a cough, shortness of breath, chills and or repeated shaking. So I do not risk the health of teammates, coaches, staff and others.
  9. I have not traveled overseas or to a COVID hot spot in the past 14 days.
  10. I have not been in close contact with anyone who has a confirmed COVID-19 diagnosis or pending test.
  11. If I get sick on site, I will notify a staff member and leave immediately.

    Social distancing rules of 1.5m apply on the deck surface surrounding the pools. Individual venues will follow capacity and pool regulations, approved by the QLD Government.

#Welcome back


Update 15.6.20

We are excited to have returned back to swimming, seeing our valued customers is amazing! *** Please note, Miami and Helensvale open this weekend.


Swim families please abide by our 14 COVID SAFE 
CONDITIONS OF ENTRY


  1. I will use hand sanitiser as I enter the Aquatic Precinct.
  2. I will practice social distancing and keep 1.5m away from others when in the pool and on the pool deck.
  3. I will limit unnecessary physical contact with others, no handshakes, high fives, hugs etc.
  4. I will bring all my own training gear and take it home with me
  5. I will bring and use my own water bottle and not share with others (no fountain available).
  6. I won’t spit or cough into the pool water.
  7. If I need to use the toilet I will wash my hands thoroughly with soap and water for at least 20–30 seconds.
  8. I understand I cannot shower or use the change rooms at the Aquatic Precinct and will leave immediately after my session.
  9. I will stay at home if I’m unwell with a high temperature, a cough, shortness of breath, chills and or repeated shaking. So I do not risk the health of teammates, coaches, staff and others.
  10. I have not traveled overseas or to a COVID hot spot in the past 14 days.
  11. I have not been in close contact with anyone who has a confirmed COVID-19 diagnosis or pending test..
  12. If I get sick on site, I will notify a staff member and leave immediately.
  13. Spectator Rules – one caregiver or parent per family. Additional adults please wait outside the Aquatic Precinct. 
  14. Social distancing rules of 1.5m apply on the deck surface surrounding the pools. Individual venues, will follow capacity and pool regulations, approved by the QLD Government.





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UPDATE 6.6.20

YES, We are back from SAT the 13TH of June!

We are super excited to have been given the green light to resume Swim Schools again. Our team has been working hard to make sure we will all return safely back in the pool! So stay tuned, we will be sending you an email regarding return information, protocols and more updates through social media this week.

Each venue will confirm what dates they are opening this week and will be in touch to book you seamlessly back into swimming lessons. 

There will be a few changes as we start to stay Covid-19 safe as your wellbeing is at the forefront of our minds. We missed you! See you back in a few days! 

For industry approval information, check out the link below.

https://www.ausleisure.com.au/news/approval-of-industry-plan-sets-path-for-reopening-of-queenslands-swimming-pools-and-aquatic-centres/


UPDATED 3.6.20

As we find ourselves closer to re-opening we want to keep you updated on the latest communications that have started to roll out.

QLD has now moved to Stage 2 of the Government Roadmap to Recovery from COVID-19, what this means for Swimming pools is that we can operate under compliance of an Approved COVIDsafe Management Plan.

The Swimming Pool and Aquatic Centre advocacy group for QLD submitted an industry management plan last Thursday for approval by the Chief Health Officer. We are anticipating the feedback over the next few days. We will continue to keep you all up to date as things progress.

So check in to our social platforms, the tide is turning!

We are cleaning venues and setting up for your return! We are super excited, so stay tuned!


UPDATE 18.5.20


Valued customers, we are working closely with Councils and Government to be able to return safely to swimming, we will continue to update you all as we learn more, we are excited to see the light at the end of the tunnel, the Tide is Turning! 

See you all soon.


UPDATE 12.5.20


Reducing the potential risk of COVID-19 transmission in venues


It is impossible to support and nurture young children without touching them or letting them be close to each other.  However, organising the environment to limit children playing close to one another and consciously thinking about our behaviour can assist in implementing the social distancing rules.


For children, we have adjusted some class routines, increased the size of class areas, and in some instances lowered the teacher to child ratios. Please see below our current standards for everyone attending venues for swimming lessons.


If children, parents or team members develop flu-like symptoms, please:

  • Stay at home and self-isolate.
  • Avoid close contact with others, especially mass gatherings.
  • See a doctor or contact 13HEALTH (13 43 25) immediately.
  • Seek medical advice remembering to call ahead to the medical centre or doctor’s surgery, advising of their symptoms.


All team members and customers attending classes, please:

  • Wash their hands for a minimum of 30 seconds regularly with soap and water, particularly before and after eating, and after going to the toilet.
  • Use an alcohol-based sanitizer if soap is unavailable.
  • Cover coughs and sneezes with a tissue or the inside of the elbow; and
  • Dispose of any tissues in the bin immediately.


To prevent the possible spread of the virus, we will:

Swim School will incorporate creative and innovative ways to engage with students while still practising physical distancing and minimising risk. These include:

  • Remain diligent in cleaning high touch areas throughout the day. This includes door handles, reception desks, phones, baby change tables etc.
  • Teachers should attempt to avoid close face to face contact with parents and students. Water safety of our children is still paramount, which includes not turning their back to classes and maintaining within arms reach for non-swimmers and poor swimmers.
  • Where applicable remove any shared play areas and remove any toys, books or other items.
  • No team members should be sharing cups, water bottles or utensils. 
  • adapting activities that may lead to mixing between classes, including reduced use of common areas and not sharing aids and swim toys.
  • Where possible, adding flexibility to the work shift by staggering start and finish times, recesses, lunch breaks and other key transition times.
  • Where possible, avoiding close-proximity queuing and encouraging increased space between students, for example, reducing class sizes.
  • Encourage students to maintain 1.5m distance when entering or leaving a class area.
  • Where possible, conducting lessons outdoors or in environments with enhanced ventilation.
  • Where possible, arranging swim school furniture to leave as much space as possible between chairs.
  • Maintaining small classes.
  • Ceasing public access to playgrounds and high touch play equipment.
  • Teachers maintaining 1.5m physical distance from other adults in venues.


Use of equipment by children in a swim school setting is unlikely to appreciably increase the risk of exposure to the virus when compared with other activities undertaken. When using equipment, swim schools should consider the following precautions:

  • Allocating each child their own piece of equipment for their exclusive use for the entire class.
  • Cleaning equipment at the end of each class prior to being used by the next class.
  • Limit, or avoid use of any toys or equipment that could potentially be placed into the mouth by a baby (cups, toys).
  • Ensuring children wash their hands (or apply alcohol-based hand rubs) before and after class, and 
  • Excluding unwell children and staff.


How is Rackley Swimming working with our customers?

  • Make-ups will be made available for all customers regardless of lesson frequency per week.
  • Contactless payment options.
  • Online Customer F1RST Parent Portal *coming soon.
  • Families may take the option to swim at ‘quiet times’ to help minimise large numbers of customers gathering in peak periods, e.g. bedtime babies during the week instead of a Saturday morning.


UPDATE 23.4.20


Dear Rackley Swimming families, again we would like to say thank you, for your continued support of our business; without you - our valued customers - we would not have the business we have had for the past 20 years.


We continue to monitor the Govt updates and are excited by the way that Queensland and Australia are working towards the requirements of social distancing whilst being mindful of the people around them. The updated government advice is monitored frequently and we hope to see further positive news and information that will lead us towards a return in the near future.


Our team is doing well, we are all in regular contact and excited about returning to teaching swimming lessons and seeing you all again soon.


Please stay safe, heed to hygiene and social distancing requirements, and please look after each other.


Reece & Team at Rackley Swimming



UPDATE 23.3.20



Dear Rackley Swimming families, we would like to say thank you, for your continued support of our business; without you - our valued customers - we would not have the business we have had for the past 20 years.


The updated government advice released last night, Sunday 22nd March, regarding the reduction in places of social contact, has led us to make the responsible decision to close our venues, for the safety of our customers and staff. We will be closing our swim schools from 12pm today (23/03/2020) until further notice.


The impact of this is enormous for our team, and we are certainly grateful for their dedication and incredible work ethic, through these challenging and unprecedented times.


There is no need for you to do anything regarding your child’s classes - we will hold your current days, times and teachers for when swim school re-commences. We have ceased any debits and will be in contact with you as soon as we can recommence operations.


We will be keeping you updated regularly and have some great initiatives to help the kids stay busy whilst they are at home; so, keep an eye out for our EDMs and activities. For future updates and information, please visit our website or social media channels.


Please stay safe, heed to hygiene and social distancing requirements, and please look after each other. We look forward to getting back in the pool and teaching swimming again. 



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