Learn To Swim Class Hold Request
If you’re off on a family holiday or planned break and make-ups won’t work, class hold allows you to remain in your class without charge for up to 4 weeks each calendar year.
Please fill in this form before the Monday prior to your next direct debit.
Check our direct debit calendar
. If you miss the cut off for a class hold request, we’re unable to give you a refund or credit, but make-up classes will be available.
Squad Hold Request:
Need a break? You can place your account on hold for absences of longer than 2 weeks.
Please fill in this form 7 days before your break and ensure you let your coach know. If you miss the cut off for a hold request, we’re unable to give you a refund or credit.
In case of injury, you can put your account on hold from the date that you submit this form. Extended breaks may be available if more time is needed for your recovery. If you need a hold due to medical reasons, please send a copy of your medical certificate to
customerconnect@cityvenuemanagement.com.au after you've filled out this hold request form.
Once your form is completed our Customer Connect team will be in touch with you to confirm your hold details.
