Question 1

Do you offer family discounts?

Accepted Answer

Yes! We want to give everyone the opportunity to learn to swim and we understand that having more than one child can be costly, so we provide additional discounts when more than one child enrolls! Discounts begin at just the 2nd child.

Question 2

Is there a joining fee?

Accepted Answer

Nope! There are no joining fees for new customers and no annual ‘service’ fees for just doing our job.

Question 3

What is the parent portal and how do I log in?

Accepted Answer

Once your child is enrolled into the program you’ll be granted access to our easy online portal that allows you to update your contact and payment details, track your child’s progress, mark your child as away, and even book your own make up lessons. It’s accessible from our website under “Parent Portal”.

If you're logging in for the first time your username is your contact email that you provided our team during your initial booking and your password is RackleySwim - from here you’ll be directed to reset your password. If your email is not recognized by the system please call your centre so we can update it in our systems.

Question 4

Do you offer make up lessons if we can't attend our lesson?

Accepted Answer

We sure do! We provide unlimited makeup lessons regardless of your package level. We understand that time in the water is a vital part of swimming success, so if you're unable to make your lesson for the day, log into your Parent Portal and mark your child(ren) absent and a makeup class will become available for use. Swimming out your make-up as close to the missed regular lesson is important to maintain progress. However, we also understand that sometimes, life happens,  so we will give you 90 days to book in your replacement class should you need a bit more time.

To ensure our classes can run on time and with efficiency, we require notice of your absence at least 2 hours before the start of your lesson to receive your makeup. Your replacement class can be booked up to one week ahead. We do suggest you book when you are ready as we do not offer make-ups on make-ups. Any unswum make-up lessons will be forfeited if you end your enrollment before using them.

The best way to manage your attendance and your make-ups is through your parent portal. Please see our team to help you get logged in and set up the next time you're on site!

Question 5

Can I take a break from swimming but keep my lesson time?

Accepted Answer

We understand that life happens and we know at some point everyone needs a little time off. Each calendar year we provide you with up to 4 weeks of class suspensions. This means your child will remain enrolled with their favorite teachers at your preferred day and time for FREE.

The hold can be placed on your account for a minimum of 2 weeks at a time and a maximum of 4 weeks. To properly action the hold we require notice prior to your extended leave to remove your booking fees. To place your account on hold please speak with customer service at your swim location.

Question 6

What age should my child start swimming lessons?

Accepted Answer

Age is no barrier when it comes to swimming lessons. The earlier your child is taught how to swim the safer and more confident they will be around water. At Rackley Swimming our programs are designed for children as young as 3 months old.

Question 7

How long before my child can swim?

Accepted Answer

Our program starts from 3 Months old for Baby Splash Classes, but every child is different and as a result will advance through our program at different times. However, it is proven that consistency can dramatically quicken the process of learning to swim. Participating in a learn to swim program more than once a week will help your child form a bond with the water and the program itself.

Question 8

How much are swimming lessons at Rackley Swimming?

Accepted Answer

At Rackley Swimming we offer a range of swimming options at our venues, with varying prices for your child. This will depend on your child's age, swimming level, confidence around the water and the number of sessions you wish to attend each week. For newborns and new swimmers alike, we also offer our FREE lesson program so you can come and try today.

Question 9

When will my child be ready for Swim Squads?

Accepted Answer

Once your child has completed the achiever levels at Rackley Swimming, they are then able to progress into the development squads . Our Swim Squads cater for all abilities and are available at most locations . Enquire at reception for more information.

Question 10

Which Learn to Swim program should I enroll my child in?

Accepted Answer

At Rackley Swimming we understand that every child learns and develops their skills at different stages. To find out what level is most suitable for your child, book a Free 10 Minute Swim Safety Check and we will work with you to get your child started at the correct level!

Question 11

What is the Holiday Swim program and how do I enroll?

Accepted Answer

The holiday swim program is an intensive program run across one week of the holidays, where kids swim once a day over five days in a row. Here they enjoy time with their friends, while gaining fitness and building swimming finesse. To enroll your child into the next holiday swim program or to find out more, please talk to us at your local Rackley Swim venue.

Question 12

Can you host my child's birthday at Rackley Swimming?

Accepted Answer

Yes, absolutely! At Rackley, we offer a range of birthday packages to make your day extra special. Your kids and their friends will be entertained for hours. We have plenty of space at many of our Rackley Swimming venues so why not bring your birthday to us! Food and drink catering, pool equipment, games and activities are available to purchase and hire.

Question 13

What are your opening hours over the Easter and Anzac period?

Accepted Answer

Rackley Swimming will be closed from 7th  April 2023 and will reopen on 10th April 2023. Rackley is also closed for Anaza Day on April 25th.

If you're an existing customer there is no need to book make-ups - you won’t be charged for lessons that normally fall on these days.

If you're a new customer you can still book a come-and-try session via our website for days not included in the public holiday closures.

Question 14

How do I set up the Rackley Events app?

Accepted Answer

Please find detail instructions below. If you still require assistance, please see our friendly staff the next time you visit your local Rackley Swimming venue!

Download app: Apple Store Google Play Store

Log in (type in email address and create password)

Search for relevant pool (for e.g.test pool)

Use membership passcode to access relevant pool, most Membership passcodes are pre-set at pool postcode but please ask your pool reception for their passcode to ensure this is correct.

You should already have landed on the swimmer profile page, now create a swimmer profile using the “+ swimmer” function (if you can not see the “+ swimmer” icon ensure at the bottom of the screen “swimmers” is selected). Input child’s name, age, gender, and swimmer level (it is very important to input the correct level, as children are automatically nominated in the appropriate races by their swim coordinator according to their level) so if you are unsure of your child’s level ask at the front counter or swim instructor!

Now that you have set up your profile you can quickly access events on the races page or the challenge page as they are loaded by your swimming coordinator

Nominate your child by selecting nominate on the main event page and save child’s name to lock in the nomination

Check your child’s progression through their Rackley races journey on their personal profile where all their completed events will be logged. This is found by pressing the progress icon at the bottom right of your screen!

PARENT INFO & FAQs

PARENT INFO & FAQS