Cancellation

Cancellation

WE MISS YOU ALREADY!

THIS FORM IS TO BE COMPLETED WHEN YOU ARE WISHING TO NO LONGER ATTEND CLASSES OR CHANGE LESSON FREQUENCY.

Learn to Swim: We require a minimum of two lessons [per booking] to be swam out after your cancellation form has been submitted. This may result in a partial or full fortnight debit before your enrolment ceases. Upon a class booking being cancelled, all make up classes associated with that class will no longer be available to be redeemed.

Squad Hold Request: If you’re taking a holiday or planned break you can place your account on hold for breaks of longer than 2 weeks. Please fill in this form 7 days before your break and ensure you let your coach know. If you miss the cut off for a hold request, we’re unable to give you a refund or credit.

In case of injury, you can put your account on hold from the date that you submit this form. Extended breaks may be available if more time is needed for your recovery. If you need a hold due to medical reasons, please send a copy of your medical certificate to customerconnect@cityvenuemanagement.com.au after you've filled out this hold request form.

Please review our Terms and Conditions for further information.

I acknowledge that I have read and understand the cancellation policy.
I agree
Full name of responsible person filling out this form: *
Contact Number: *
Contact Email: *
Please select what site this Cancellation relates to *
(if multiple sites please complete additional form or add details to 'Additional details' section below)
Program Type*
Cancellation Reason:*
Details:*
When you would like us to contact you?*
Swimmers Full Name:*
Swimmers DOB:*
Class day to be cancelled:*
Swimmers Full Name:*
Date of last trainning session:*
Swimmers DOB:*
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