Terms and Conditions

QLD Government SwimStart $150 Voucher

SwimStart is a new voucher program from QLD government to support learn to swim activities for 0 to 4 year
olds.
When a round is open, parents, carers or guardians can apply for a voucher valued up to $150 for their
child, which can be used towards swimming lessons with a registered SwimStart activity provider. To apply or check your eligibility click here. This will open a new window and redirect you to the Queensland government website.

All Rackley swimming venues have been registered and are proudly accepting vouchers.
● SwimStart activity providers can not accept FairPlay vouchers. FairPlay activity providers can not
accept SwimStart vouchers.
● There is a limit of 1 voucher per child per financial year. The voucher number is unique & can
only be redeemed once.

Key Dates
7 Nov 23 SwimStart round 1 opens for voucher applications
1 May 24 Round 1 closes for voucher applications
29 May 24 Last day for round 1 vouchers to be presented to an activity provider
12 June 24 Last day for round 1 vouchers to be redeemed by an activity provider

Parent Information: Eligibility Criteria
●Must be a QLD Resident
●Child is 0-4yrs
●Not previously received a voucher in this financial year
●Holds a current Services Australia Health Care or Pensioner Concession Card
●Has a Medicare card with child's name on it

Parents: Steps to Redeem
●Vouchers can be used for your ongoing learn to swim enrolments. If the fees are more
than $150, customers will need to pay the difference
● Present or email the voucher to the SwimStart activity provider when you sign your child up for lessons. Or present your voucher at your next lesson if you are already enrolled in lessons with Rackley.

●The voucher must be used before the expiry date

● We invite new customers to take a free come and try with us first to help determine their level

Reciprocal Access to City Aquatic Venues

Rackley Swimming offers a unique benefit to students enrolled in two or more perpetual swimming lessons per week. These students are given free access to swim at any City Aquatic site. This sets Rackley Swimming apart from other learn-to-swim providers in the industry, we are able to share our growing portfolio of public venues with our customers.

The primary goal of this benefit is to encourage families to enroll in two or more lessons per week. Rackley Swimming recognizes that spending more time in the water with our trained and experienced teachers leads to greater progress and the achievement of goals.

In addition to the existing benefits of free holiday program[s], makeup lessons, and regular progress updates, customers now have the added advantage of being able to swim in a safe and familiar environment outside of their scheduled lessons.

By providing access to City Aquatic sites, Rackley Swimming aims to create a holistic swimming experience for customers. This approach not only enhances the overall value of their swimming lessons but also promotes water safety, skill development, and enjoyment of swimming as a recreational activity.

Student Eligibility and Access:

*Students who hold a current Swim Starter or higher membership, entailing a minimum of two lessons per week, will enjoy complimentary access to any City Aquatic Centre for swimming purposes.
*Family members, carers, or guardians who are not enrolled in a minimum of twolessons per week must pay the general entry fee to gain access.
*Please note that this access privilege does not extend to water parks, health clubs, group fitness facilities, or independent Rackley Swimming venues. It is a swim only access.
*Free swim access will cease when enrollment drops below two lessons per week, customers cancel completely, or when enrolments are on hold/suspension.
*To gain entry, all students must scan their membership cards upon arrival. Access cannot be shared with others.
*Any additional services or facilities not covered by the complimentary access will incur separate charges as per the standard pricing policy.
*Purchase of visit passes, past general entries, memberships are not refundable upon gaining eligibility to reciprocal access.
*All visitors, including students and accompanying family members/carers/guardians, must adhere to the general conditions of entry as outlined by the City Aquatic Venues.
*Any breach of the conditions of entry may result in access being denied or revoked.

Make-ups

Unlimited make-ups are available for all students whose attendance is cancelled prior to the start of their class. Make-ups may be accrued but must be redeemed within a 3 month (90 day) time period. To qualify for a make-up class, your students attendance must be cancelled through your Parent Portal prior to the start of the class. To redeem a make-up class you may self-book through our online Parent Portal, within the allocated time period (90 days from the missed class). Make-ups cannot be booked more than 7 days in advance. Any accrued make-ups will be forfeited if not used prior to cancelling your students booking(s). Make-up classes are NOT transferable to other students or families. Missed classes and/or missed make ups cannot be refundable for cash or credit unless a medical certificate is provided for the missed dates.

If you do not cancel your student’s attendance prior to missing their class, no make-up will be available. It is strongly recommended that you manage your own attendance and make-up bookings via the Parent Portal.

Make-ups are not able to be rebooked; thus missed make-up classes will be forfeited.

In the event of Rackley Swimming ceasing classes due to inclement weather or other unforeseen circumstances, then make-ups or class credits will be provided.

Payment

Rackley Swimming encourages contactless payment regimes. Any initial pro-rata payments for classes must be made prior to, or at the start of your first perpetually booked class. All future class payments will be processed via direct debit from your credit card or bank account. Fortnightly debit dates are highlighted on our ‘Rackley Swimming Calendar’ available at reception. Class fees will not be charged for scheduled public holidays, and for annual Christmas break closure. A $5.00 rejection fee may accrue if a direct debit is not successful. Each fortnight debit will accrue a 39 cent secure debit fee. Credit Card surcharges are applicable to accounts that provide credit cards as their payment method of choice, to avoid this charge we recommend using bank details for your ongoing direct debits.

Cancellations

Your child’s booking(s) is ongoing until you notify us that you wish to cancel. To cancel, a completed ‘Cancellation Form’ must be submitted via the Customer Access section of the Rackley Swimming website. We require a minimum of two lessons [per booking] to be swam out after your cancellation form has been submitted. This may result in a partial or full fortnight debit before your enrolment ceases.

For example, if on a Tuesday you wish to cancel a Thursday class, you will be required to attend the Thursday this week, with the following Thursday being your last class. A confirmation email will be returned confirming your cancellation request has been submitted.

Non-attendance is not a reason for the direct debit to cease, as it is your responsibility to notify us of any changes to your student’s enrolment(s). Any fees charged due to not actioning a cancellation are non-refundable and non-transferable.

Upon a class booking being cancelled, all make-up classes associated with that class will no longer be available to be redeemed.

Class Hold Request

Rackley Swimming offers every student up to 4 weeks of class hold, free of charge, every 12 months from the start of your enrolment. This free class hold is ideal for holiday periods, or if you know in advance your student will be away for an extended period, e.g. operation with recovery period, where make-up classes are difficult.

Once a ‘Class Hold’ is in place - make-up classes cannot be used during this period. These 4 weeks can be used all at once or divided into a maximum of two separate requests.

To place your class(es) on hold visit our website and submit a Class Hold Request form via the Customer Access section of the Rackley Swimming website. This form must be submitted no later than the Monday prior to the next Direct Debit. Any late request will result in a charge in which you may access make up classes for your planned absences.

If your absence is longer than four weeks, we recommend you also book make-up classes to cover any difference or cancel your enrolment and rebook when it’s suitable for you to restart.

Photography

At Rackley Swimming we celebrate small and big achievements throughout your child's swim journey. And we understand that part of celebrating is sharing photos and videos of those proud moments with family and friends.

To protect your children and to respect the privacy of all our customers, please ensure photography; including that from mobile phones, laptops or any other image capturing device; is focussed on your child/children only. No other children should be identifiable in the photograph (including in the background) without the express permission of the guardian[s] of that child/children.

Occasionally Rackley Swimming may photograph/video children during swimming classes and training sessions for training or marketing purposes. However, we will always advise you in advance of when our sessions are taking place. You can request to abstain from photos/videos by talking to any member of staff. These images may be used for promotional purposes for City Venue Management (which includes Rackley Swimming, City Health Clubs, City Sport, City Aquatics). This use may include, but is not limited to, signage, brochures, news articles, social media posts, video compilations, and advertisements. Names will not be used in any such promotions, unless with the written permission by the subject or, in the case of a child, by the Parent/Guardian.

We take the safety and privacy of our patrons very seriously. We have zero-tolerance for covertly obtained photos/videos, photos/videos which are deemed indecent, and the gross-misuse of photos/videos. This type of conduct may be punishable by law. Photos/videos/video calling are not permitted in areas where privacy is presumed such as change rooms, change table areas, toilets, and shower areas.

Children Under 3

To ensure that our water quality is maintained to the highest standard, we ask that ALL children under the age of 3 years wear a swimming nappy, these can be purchased at reception.

Caps/Goggles

To aid with the health and safety of all patrons, and to ensure our water quality is maintained to the highest standard, we ask that all children with long hair wear a swim cap. Goggles are also strongly recommended, especially for those children who experience difficulty putting their eyes in the water. Caps and goggles are available for purchase at our swim shop. For health reasons we are unable to provide ‘loan’ goggles or equipment

Child Safety

All students under the age of 10 years must be supervised during their class, and whilst within the facility. All children 5 years and under must be closely supervised at all times when in attendance and remain within arms-reach of a carer when in the water outside of a class. All children not involved in classes must not disrupt or disturb other patrons or classes. All equipment and facilities are used at your own risk. No children are to enter class teaching areas, whether being used or not, prior to or after their class. Any public play areas will be communicated via relevant signage if available.

Student Cards

All students will be issued with a swipe card for contactless entry to our centres. These cards MUST be swiped upon entry at EVERY swimming class to ensure we are able to register who has visited our venue, as well as ensuring an accurate log of your family’s attendance on our systems.

Public Holidays

Classes that fall on nationally recognised public holidays i.e. Australia Day, Anzac Day, Easter and the extended Christmas break period, will not be charged as we do not operate on these days. Your direct debit will automatically exclude our closure days from your fees.

Other public holidays that we operate will be charged as normal. Please refer to your 2021 Swimming Calendar for our learn-to-swim scheduled breaks. If you are unable to make these classes, normal make-up policy rules apply.

Class Booking

We will reserve your preferred class day(s) and time(s) on an ongoing basis until you notify us that you wish to cancel. For details on how to action a class cancellation please refer to the 'Cancellations' section below.

Fees

Fees are calculated two weeks ahead based on the number of classes available during the debit period.

Swim to Win! Rackley Race to France

Rackley Race to France Competition Terms and Conditions

Disclaimer: the competition is not affiliated with or endorsed by any official Paris 2024 Olympic Games entities.

Promotion Overview:

The Rackley Race to France competition ("Competition") begins on March 20th, 2024, and concludes on July 16th, 2024 approx 11:59 PM AEST("Competition Period").

The Competition is open to Rackley students enrolled in the Learn to Swim or Rackley Squad programs during the competition period mentioned above.

Participants must register via the QR provided on the in venue marketing assets.

All perpetual Rackley Swimming venues are participating in the Competition. Excluded from the competition are the season Rackley Swimming pools; i.e Boonah Pool, Canungra Pool, Highfields Aquatic Centre, Tamborine Mountain Pool.

Entry Criteria:

Entry is open to all Rackley students enrolled in the Learn to Swim or Rackley Squad programs during the Competition Period.

The Competition is a game of chance. Winners for the monthly prizes as well as the Grand Prize are randomly selected.

Winners of the Monthly Prizes must be:

Registered via the QR
Remain actively enrolled in lessons or squad program
Have collected at least 3 stickers - stickers must match corresponding attendances in the booking database. Sites will check attendance count once customers are drawn to ensure they are eligible. Attendance for Splash lessons and/or Make Up lessons are counted towards minimum attendance.
March prize draw will be based on registrations only (as campaign does not begin until March 20th making the 3 attendance rule unreasonable)
Staff are not eligible to win monthly prizes
There is no age restriction on participation.
Once a monthly winner has been drawn and receives their prize they are removed from winning further monthly prizes, however they remain in the draw for the Grand Prize draw so long as they meet the above criteria.

Winner of the Grand Prize must be:

Registered via the QR
Started their perpetual LearnTo Swim lessons or Squad membership no later than May 1, 2024
Remain an active Learn To Swim student or Squad member until the completion of the Competition on July 16, 2024
Staff are not eligible to win Grand Prize
There is no age restriction on participation.

Prizes:

Major Prize: One (1) winner will be awarded a travel prize valued at $10,000, intended to facilitate a trip to France. The prize cannot be redeemed for cash and is not transferable. The voucher can be redeemed online or at any Flight Centre travel agency.

Monthly Prizes: Each Rackley venue (31) will award one (1) monthly prize per month throughout the Competition Period as follows:

March: Speedo Pack Retail ( Towel, Mesh Swim Bag, Kickboard) value of $120 total

April: LEGO® Packs (Two packs per winner) retailed at $25 each

May: Little People, BIG DREAMS book pack (3 Books per winner) retailed at $15,59 each

June: $100 Swim Credit

To be entered into credit on your family account. The credit can be used toward multiple lessons and/or multiple students in your family. *Credit will be used faster if applied to more than one student or lesson per week as the prize is a set monetary credit applied to a family account.Credit cannot be redeemed for cash and cannot be transferred to another family account.Credit must be used toward swimming lessons no later than 31st July 2025, any remaining credit will be forfeited after this date.

Monthly prize winners will be selected via a random draw, from eligible entries at each Rackley venue. The total prize pool for the Competition, including the $10,000 Grand Prize Travel voucher, is $30,000.

Entry Calculation:

One Learn to Swim attendance equates to 4 x 50m laps.

Rackley Squad swimmers will enter the number of laps they swam in their session which will be calculated based on the length of the pool they have selected in the LiveTracker.

Participants can track their attendance and laps swum using the designated tracking feature on the Rackley LiveTracker app. APP URL: https://racetofrance.com.au/

Winner Selection:

The Major Prize winner will be selected via a random draw from registrations list but eligibility will be checked against criteria listed above prior to contacting the customer at the conclusion of the Competition Period.

Monthly prize winners will be randomly drawn from the registration list and checked against eligibility criteria listed above entries at the end of each respective month. March prize will be randomly selected from registration list only, as customers are not required to meet 3 attendance minimum for this month only.

Winners will be notified via email or phone which have been provided by entrant at the time of their registration via the LiveTrack within five (5) business days of the end of the month.

If a winner cannot be contacted or does not claim their prize within seven (7) days of notification, a redraw will occur and so on until a winner has been reached.

City Venue Management employees are not eligible to win monthly or Grand Prize.

Promotion Mechanism:

Participants can track the progress of the Competition, including their attendance and laps swum, via the online Rackley LiveTracker (please refer to the app for the specific tracking feature).

Rackley Swim School reserves the right to use the names and photographs of winners for promotional purposes without additional compensation.

General Conditions:

All Rackley Swimming venues are participating in the Rackley Race to France except for the following : Rackley Swimming Boonah, Rackley Swimming Canungra, Rackley Swimming Highfields, Rackley Swimming Mt Tamborine.

By participating in the Competition, participants agree to abide by these Terms and Conditions and the decisions of Rackley Swim School.

Rackley Swim School reserves the right to modify, suspend, or terminate the Competition in the event of unforeseen circumstances or force majeure.

Participants release Rackley Swim School from any liability arising from their participation in the Competition or acceptance and use of any prize.

These Terms and Conditions are subject to Australian law.

Contact Information: For any inquiries regarding the Competition, please contact Rackley Swim School at info@rackleyswimming.com.au .

Privacy Policy: Rackley Swim School respects the privacy of participants. Personal information collected during the Competition will only be used for the purposes of administering the Competition and awarding prizes. For more information, please refer to Rackley Swim School's Privacy Policy.

By participating in the Rackley Race to France Competition, participants agree to be bound by these Terms and Conditions.

This competition is in no way sponsored by or affiliated with Meta or any of their platforms.

"The Gift of Swimming" promotion

Congratulations on being gifted $50 credit towards swimming lessons or squad sessions, helping kick start your family’s journey towards swim safety and fitness.

Here’s what you need to know:

This credit can be redeemed at any Rackley Swimming facility excluding Canungra, Mount Tambourine, Boonah Pool and Scenic Rim Aquatic and Fitness between 1st December 2023 and 29th February 2024.

This credit is only valid for new (not currently active) memberships. Customers who are enrolled at Rackley Swimming at the date 1st December 2023 are not eligible for the credit.

Your $50 credit can be applied towards an ongoing learn to swim or squad bookings via a discount on your direct debit payments. Pro-rata payment for your first 1-2 lessons must be paid in full.

The full $50 credit will be applied at the time of your initial class booking. Credit cannot be used towards casual bookings or holiday swim programs. Baby splash families are not eligible to take part. Credit must be used in full before 31st March 2024.

This credit cannot be redeemed or refunded for cash or for any other services or products.

One ‘Gift of Swimming’ card can be used per student. You can use more than one per family and they may be used for siblings of currently enrolled students.

Staff are not eligible for the gift of swimming discount.

Your ‘Gift of Swimming’ card or customer/eDM gifting your credit must be shown at reception when enrolling in lessons to be redeemed.

New bookings are subject to all standard Learn to Swim and/or Squad policies. These policies can be found on our website and in your lesson agreement. Customers can cancel their lessons at any time, but our standard cancellation policy and notice periods apply. Our standard make-up policy applies.

How to book (new customers):
- Scan the QR code on your ‘Gift of Swimming’ card or tap here, find your closest centre and book a free swim assessment session.
- - On completion of your free assessment, bring this card to reception to book your regular lesson time and we will apply the credit to your ongoing lessons.

Pick up a card and pass on the gift of swimming to your loved ones!

This promotion is in no way sponsored, endorsed, administered by, or associated with, Meta or Snap Inc.

We can’t wait to see you in the pool!

2 Weeks Free

Start Date: 1 January 2024

End Date: 31 March 2024

Redemption Deadline: 8 April 2024

This promotion is open to:

New Rackley customer who enrol in and attend perpetual learn to swim classes (excluding Baby Splash) and Squad Programs are eligible for their first two weeks free upon signing up between 1st January and 31st March 2024.

Each new student will automatically have 2 weeks of swimming lessons added to their account upon signing up to perpetual lessons. No restriction applied to the number of lessons per week.

Two-week free period begins at the start of the first lesson + 13 days.

Cancellation policy:

General Rackley Swimming cancellation policy applies.

Exclusions:

Cannot be combined with any other offer or promotion.

These lessons cannot be redeemed for cash and is non-transferable. If a swimmer misses a class they will be able to make up that class by attending a make-up class. To receive a make-up the general Rackley Make-up policy applies.

Customers must sign up for perpetual lessons and provide ongoing payment details for payments beyond the first 14 days.

This promotion is in no way sponsored, endorsed, administered by, or associated with, Meta or Snap Inc.

Rackley Swim Teacher of the Year (customer’s choice) 2023 award

Competition is open to current students of Rackley Swimming.

- Entries Open 00:01 01/10/2023 and close at 11:59 31/10/2023.

- Conditions of entry: Entrants must fill out our questionnaire, nominating their favourite Rackley Swimming Swim teacher or coach, with a reason why they are they nominating them.

- This is a competition of skill and/or creativity. The teachers with the most and best nominations will be ranked by an internal judging panel. The panel will award a 1st, 2nd and 3rd prize winner from the pool of teacher nominations. Customers who have nominated the first prize winner will then have their entries judged. The top three nominations from these customers will win a Rackley Swimming prize pack. If there are three or less nominations for the winning teacher, all nominations will win a Rackley Swimming prize pack.

The prize pack consists of:

- 1 x pair of Rackley Swimming swimwear

- 1 x pair of Vorgee goggles - (picked at random for appropriate age range)

- 1 x Rackley Swimming towel

- 1 x Rackley Swimming tote bag

The winning teacher or coach will win:

- A 'Swim teacher of the year - Customer's choice' award.

- A gift voucher to a local day spa for two people near their working location. Food, drink and transport is not included.

- Winner will be chosen by 15th November 2023.

- The winning swim teacher or coach must be a person currently employed by City Venue Management as of 15th November 2023.

- Customer nomination winners will be contacted via the contact details they enter into the nomination form.

- If the winner is not reachable to redeem their prize within 1 week (7days) from first being contacted the prize will be offered to a runner up.

- City Venue Management and Rackley Swimming reserve the right to publish any artwork, images and wording created as part of the competition to their social media platforms.

100 Queenslanders Will Win!

Start Date: 1 September 2023

End Date: 30 November 2023

Draw Date: 8 December 2023

This promotion is open to:

Swimmers who are enrolled in and attending perpetual learn to swim classes (including Baby Splash) with Rackley Swimming and attend a lesson between 1st September and 30th November 2023 are eligible for the draw. Staff are not eligible to enter the draw.

Customers who book and attend a Rackley Swimming welcome session between 1st September and 30th November 2023 will also be eligible for the draw.

Previous customers who return to Rackley Swimming by re-enrolling in swimming lessons and attending a lesson between 1st September and 30th November 2023 are eligible for the draw.

Customers who book and attend a Rackley Swimming holiday intensive program between 1st September and 30th November 2023 will also be eligible for the draw.

Announcing Winners:

All eligible students will be added into an automated draw program, which will pick at random 100 winners.

Prizes will be drawn on 8 December 2023.

Winners will be notified by the phone number and email registered on their booking account.

If the winner is not reachable to redeem their prize by Thursday 21st December, they will forfeit their prize and we will redraw that prize one more time from the eligible student list, prior to 31st January 2024. Should a redrawn prize not be reachable within 7 days to be redeemed, the prize will be forfeited.

Free swimming classes:

If the winning student swims regularly once per week, OR if the winning student is not currently swimming regularly with us, then they will have 12 class credits applied to their customer file. If the winning student swims regularly 2+ times per week, they will have 24 class credits applied to their customer file. Class credits will be applied at the class fee rate at the time of application. The total value will be applied to the family account and can be shared by multiple students in the family and/or bookings. If there are multiple students in a family with active and concurrent bookings the credit will be used toward all bookings until the value of prize is depleted.

This credit must be redeemed in full no later than 31st December 2024 and will be forfeited after this time.

This prize cannot be redeemed for cash and is non-transferable. If a swimmer misses a class they will be able to make up that class by attending a make-up class. To receive a make-up the general Rackley Make-up policy applies.

*This promotion is in no way sponsored, endorsed, administered by, or associated with, Meta or Snap Inc.

Draw your swimming memory Customer Competition September 2023

Competition is open to current students of Rackley Swimming..

- Entries Open 00:01 01/09/2023 and close at 11:59 30/09/2023.

- Conditions of entry: Entrants must draw a drawing, write a sentence on the theme "draw your swimming memory" and fill in their contact details and hand it in to their local Rackley Swimming centre.

- This is a competition of skill and/or creativity. The top three entrants from each venue will be selected by Rackley Swimming staff. The top three entrants from every venue will then be sent to our Site Support Office in Miami and the Marketing department will select their overall top three from all of our venues. Only the overall top three winners will get a prize.

- 1st prize: $200 EFTPOS card

- 2nd prize: $100 EFTPOS card

- 3rd prize: $50 EFTPOS card

- Winner will be chosen by 9th October 2023.

- Winner will be contacted by the mobile number listed on the colouring-in sheet.

- If the winner is not reachable to redeem their prize within 1 week (7days) from first being contacted the prize will be offered to a runner up.

- City Venue Management and Rackley Swimming reserve the right to publish any artwork and wording created as part of the competition to their social media platforms.

Holiday Swim Program: Bring a Mate and both only pay 1/2 price

Rackley Swim Program Promotion - September 2023

**Swim Together, Save Together: Holiday Mates Rates**

**Campaign Dates:** 21st August to 22nd September

This school holiday, Rackley Swim wants to double the fun for our students. Enroll in a Holiday Swim Program at your preferred center and bring a friend (or family member) who is not currently enrolled in our Learn To Swim program, and you both will get two programs for the price of one*.

**How It Works:**

Any student who brings a friend or family member, not currently enrolled with Rackley, to a Holiday Swim Program will receive 50% off both programs.

There's no limit to the number of friends you can bring. As long as they are not current members of our Rackley Swim Family, they are welcome!

Holiday Programs are available for students in New Start + (3 years and older).

Referring students will receive a maximum of 50% off their program.

Referred new students joining the 'Bring a Mate - Holiday Swim Program' will also receive a maximum of 50% off their program.

It is recommended that customers who are new to our swimming program partake in a Free Come-And-Try session to determine their program level. To book this assessment click here

As levels are skill-based and lessons are subject to availability, we cannot guarantee both students will be in the same level or class.

Holiday Swim Programs are 30-45 minute* sessions running from Monday to Friday*.

Cancellations to programs are non-refundable but can be credited for use on future programs or learn-to-swim lessons. Failure to provide notice will result in no credit.

Payments for Holiday Swim Programs must be made at the time of booking.

Refered/ New Students who join our learn to swim program will be gifted 2 FREE classes to get things started. New students must join perpetual, direct debit classes to score these extra classes.

**How to Get Started:**

1. Call your friend and invite them to join you for a Rackley Holiday Swim Program.

2. Decide on the week(s) you want to attend.

3. Go to our website or click here

4. Fill in the required forms, which only take a few seconds.

Once submitted, a member of our team will contact you right away to help book your swim program.

For current Rackley students, no assessment is required.

But we will need to know the names of your friend(s) to provide the 50% discount. If your friend fails to join the program, we will require the remaining 50% to be paid prior to your swim program start date.

For new students, we can conduct a quick assessment over the phone, but we may request that you attend a Free 15-minute Come-And-Try session first. If you'd like to proceed directly, you can book this now and inform our team of the level you were assessed at during the call.

Final conditions, have fun! Swimming is a social activity, learning with friends is not only way more exciting, it's important to learn to be safer in the water together!

**FAQ:**

What if I cannot attend the full program? These programs are best swum in full. This is where you’ll see the most progress. If you cannot attend a lesson due to illness we can provide you with a make up lesson in our general learn to swim program. We will require a dr. certificate and your make-up lesson will adhere to our general Make Up policy (see here) No credits or refunds for missed classes.

What if we want to swim at the same time but my friend is not the same level as me? Safety and fun are important to us. We will do what we can to find times that allow you both to swim at or around the same time. We cannot guarantee the same class and same time but will do our best to accommodate these requests.

If I bring more than one friend, can I get more than 50% off? Each program that you enroll in will have a maxim of 50% discount applied. If you bring two friends you can join two programs and we’d apply the 50% discount on both of your weeks.

What if my friend doesn't end up booking in? This would be a bummer. Let’s hope they don’t miss out but here’s what will happened. After you have submitted your enquiry form our team will call and ask for the name of your mate. At this stage they may not have completed their booking so we will only require 50% payment. If your mate does not secure their spot before the program starts we will require the 2nd half of your booking be paid. We will give you a ring but can also take this over the counter on the day of your first session.

Can I move my booking to a new week? Bookings go fast. If there’s space we are happy to move your booking to a different week of the Holiday Swim Program. However, if there’s no availability you will have the option of credit only. This credit can be used toward a future Holiday Swim Program or learn to swim lessons. You can also pass this credit to another student.

What if I love my lessons and want to book more? We knew this would happen. And we prepared for this.. And have put aside 2 free classes for you. Just let our team know at reception that you’re keen to keep the fun going and we will help you book into our perpetual Learn to Swim program. And when you join, you’ll be given two free lessons as our way to say Welcome to the family!

Swim to Win! Trev’s Swim Adventure 2023 Terms and Conditions

Swim to Win! Trev’s Swim Adventure

Launch date: Monday 1 May 2023

Completion date: Monday 31 July 2023 Grab your Swim Adventure sticker book from Monday 1 May and start collecting your weekly attendance stickers from May - July.

The competition will end on the 31 of July. Once the competition is complete (July 31st) show your completed sticker book to our reception team and they will provide you with a QR to scan so you may enter to win, be sure to enter no later than Monday 14 August. The QR for registration will not be available until the end of the competition.

The winners of all prizes will be announced on Tuesday 15 August. Winners will be notified via email or text message and announced via social media channels and the Rackley Swimming website.

FAQs

Q. How does the campaign work?

A. Speak with your Rackley Swimming team and tell them that you’d like to participate in Trev’s Swim Adventures. They will supply each child/student with their very own Rackley Adventure sticker book.

Bring your adventure book to each lesson and upon check-in present it to our team and we will issue you a sticker for attending that week. While each child can only earn one sticker per week, even if they attend multiple lessons, we'd be delighted to give them a special sticker for their hand or another section of their booklet, just to say how proud we are of their dedication and hard work!

At the end of the competition, students with all 12 stickers (or more) are eligible to enter the grand prize and the second prize draw! Show your Adventure sticker book to your team at reception and they will provide you with a QR to scan so you may enter to win.

Winners will be announced by mobile, email and online via social media and the rackleyswimming.com website.

Q. How do I get started?
Pick up Trev’s Swim Adventure sticker book from any Rackley Swimming centre from 1 May 2023. Just ask your team at the reception!

Q. What if I started after the 1st of May?
You’re not too late! If you join Rackley Swimming any time in May you can still swim to win! In fact, we will catch you up so you don't miss out on the chance to win!

Q. I'm still in the SPLASH program. Can I participate?
Your attendance matters too! Students in SPLASH are eligible for weekly stickers - just be sure to continue your adventure into Discovery 1 so you can collect all 12 stickers required.

Q. What if I'm new to Rackley Swimming?
Firstly, welcome to the family! And don't worry if you join in May and you can still play! Our team will help catch you up so you're still eligible for the grand and second prize draws!

Q. What if I forgot to grab my book or lost it along my adventures?
That's ok too! Stickers can be backdated for existing swimmers once attendance has been confirmed by reception.

Q. What happens if I’m starting after 31 May?
You can start the adventure at any point in the campaign however less than 12 weekly stickers will exclude you from the grand and second prize draws. Stickers are still fun so feel free to collect what you can!

Q. What happens if I'm sick or miss a lesson?
Be sure to cancel your attendance via your online Parent Portal and book your makeup. Your make-up lesson needs to be booked and swum out before the end of the campaign to allow our team to backdate the sticker for the class you missed. This will keep you on track and in the draw for the grand and second prizes.

Q. What happens if my class is canceled due to unforeseen circumstances?
If we have had to cancel your class we will issue you the sticker for the missed session upon your next visit. But let’s hope that doesn’t happen.

Q. What do we win?
Drum Roll, please….Our Grand Prize is a $2500 travel voucher from Flight Centre! And just like last year we’re not just giving it to one lucky winner.. We have 4 of these to give away!

The second Prize draw is 3 months [12 weeks] of free swimming lessons! We will supply your family account with 12 weeks [1 lesson per week rate] of family credit which can be shared across multiple students/lessons within your immediate family. We will have a winner for each site! That’s 26 families getting 12 weeks of free swimming… 312 weeks of free swimming!

Q. How will the end-of-competition prize draws be done?
After you've received all 12 stickers, scan the QR available at reception and fill in the entry form. All submissions will be added to a program that will randomly draw a winner for each prize. 4 Grand Prize Winners, 26 Second Prize winners.

The competition ends on July 31st but we’ll give you until 14 August to show us your completed guide and enter for your chance to win! No late entries will be accepted.

On Tuesday 15 August we will announce all winners via email, text, Facebook and at www.rackleyswimming.com.au. So be sure to give the correct contact information!

Q. What happens if I don't redeem my prize?
If our winners are not reachable to redeem their prize within 7 days from first being contacted we will re-draw and announce via the same mediums.

T&C’s $2500 Flight Centre Voucher:
Our 4 lucky winners who received the $2500 travel vouchers from Flight Centre must use the prize within 12 months. The prize cannot be redeemed for cash and is not transferable. The voucher can be redeemed online or at any Flight Centre travel agency.

T&C’s Three Months Free Swimming:
26 lucky families will win 3 months [up to 12 weeks] of free swimming lessons. The total prize value is calculated based on your Rackley centre’s 1 lesson per week rate x 12 weeks and will be entered into credit on your family account.
The credit can be used toward multiple lessons and/or multiple students in your family.
*Credit will be used faster if applied to more than one student or lesson per week as the prize is a set monetary credit applied to a family account.
Credit cannot be redeemed for cash and cannot be transferred to another family account.
Credit must be used toward swimming lessons no later than 31st July 2024, any remaining credit will be forfeited after this date.

Good luck to all of our incredible swimmers on their Swim Adventures!

Easter 2023 Colouring-in Competition

Competition is open to current students of Rackley Swimming and their family and friends.

- Entries Open 00:01 13/03/2023 and final entries close on 11:59 16/04/2023.

- Conditions of entry: Entrants must fill out the colouring-in sheet and hand it in to their local Rackley Swimming centre.

- This is a competition of skill and/or creativity. The winner will be selected from the entries by the team at your local Rackley Swimming location.

- Prize is 4 weeks of swimming lessons, up to 2 lessons per week for the winning student. If the winner is not a current student they do not need to enroll to receive the prize.

- Winner will be chosen by 30 April 2023.

- Winner will be contacted by the mobile number listed on the colouring-in sheet.

- If the winner is not reachable to redeem their prize within 1 week (7days) from first being contacted the prize will be offered to a runner up.

- Prize lessons cannot be redeemed for refund or class credit.

- No make ups on free lessons.

- Are to be used in group lessons only. Not redeemable for private lessons.

Win 25 Years of Swimming Competition

Start Date: 1 September 2022

End Date: 31 October 2022

Draw Date: 3 November 2022

This promotion is open to:

Existing Rackley Swimming customers:

Swimmers who are enrolled in and attending perpetual learn to swim classes (including Baby Splash) with Rackley Swimming during the months of September and October are eligible for the draw. Customers must be enrolled up to or past the end date of the campaign on 31 October 2022 to be eligible. Staff are not eligible to enter the draw.

Customers who attend a welcome session with Rackley Swimming

Customers who book and attend a Rackley Swimming welcome session, including free baby splash lessons, come and try welcome sessions, swim safety assessments and squad assessments between 1st September and 31st October will also be eligible for the draw.

Each participating Rackley Swimming Venue will be giving away 1 year of free swimming lessons (1 lesson per week for 52 weeks). Spring Hill Baths is the only Rackley Swimming Venue not participating in the draw.

Announcing Winners:

Current (from 31 October 2022) Rackley Customers will automatically be entered into the draw. Customers who book and participate in a welcome lesson/assessment at our venue between 1st September and 31st October 2022 will also be entered into the draw. Student Names will be put through a program to draw 1 winner per venue.

Prizes will be drawn on 3 November 2022.

Winners will be notified by mobile and email. Winners names will be shared on Rackley Swimming Facebook pages, as well as on the Rackley Swimming website.

If the winner is not reachable to redeem their prize within 7 days from first being contacted another eligible name will be drawn until a winner has been contacted.

Free swimming classes

Winners will have 52 class credits applied to their family account at the class fee rate at the time of application. The total value will be applied to the family account and can be shared by multiple students in the family and/or bookings. If the child swims multiple times per week (e.g. 2 lessons per week) the credit will still apply for 52 lessons e.g 26 weeks worth of lessons. If there are multiple students in a family with active and concurrent bookings the credit will be used toward all bookings until value of prize is depleted.

This credit must be redeemed in full no later than 31st December 2023 and will be forfeited after this time.

*This promotion is in no way sponsored, endorsed, administered by, or associated with, Meta or Snap Inc.

Swim to Win! Swimming Passport

Launch date: Monday 2 May 2022

Completion date: Wednesday 31 August 2022

Grab your Rackley Passport from Tuesday 2 May and start collecting your attendance stickers each week from May - August.

The competition will end on the 31 of August. Submit your passport entry form no later than Sunday 11 September. The winners for all prizes will be announced on Monday 12 September. Winners will be notified via email or text message, and will also be announced via social media channels and via the Rackley Swimming website.

*If you join Rackley Swimming any time in May you can still swim to win! In fact we will catch you up so you don't miss out on any prizes!

FAQs

How does the campaign work?

Tell your team at your local Rackley Swimming that you’d like to participate in the passport challenge. They will supply each child/student with their very own Rackley Passport.

Each week bring your passport along to your lesson and upon check-in present your passport to our team and we will issue you the sticker for that week. Collect all 4 stickers for the month to claim the monthly advertised prize! Our team just needs to initial the page to confirm attendance for the month!

At the end of the competition, student passports with all 16 stickers and staff initials each month are eligible to enter the grand prize and the second prize draw! Just fill in the form located at the back of the passport and hand it over to a team member.

Winners will be announced by mobile, email and online via social media and the rackleyswimming.com website.

How do you get a passport? Passports will be available at all Rackley Swimming centres from 2 May. Just ask your team at reception! Even our SPLASH families can swim to win!

What if I'm new to Rackley Swimming? Firstly, Welcome to the family! And don't worry if you join in May and you can still play! Our team will help catch you up so you're still eligible for the grand and second prize draws!

What if I forgot to grab my passport or lost it along the way? That's ok too! Stickers can be backdated for existing swimmers once attendance has been confirmed by reception.

What happens if I’m starting after May? Passports can be distributed at any point in the campaign allowing you access to our monthly offers / rewards, but will exclude you from the grand and second prize draws.

What happens if I'm sick or miss a week? Be sure to cancel your attendance via your online Parent Portal and book your makeup. Your make-up lesson needs to be booked and swum out before the end of the campaign to allow our team to backdate the sticker for the week you missed. This will keep you in the draw for the grand and second prize.

What happens if my class is cancelled due to unforeseen circumstances? If we have had to cancel your class we will issue you the sticker for the missed week upon your next class.

What are the rewards promotions each month?

Each month has a different reward / offer! There will be two offers, one for the parent and one for your child/student. These are advertised in your passport for you!

What are the end of promotion prize draws?

We’re pretty excited to announce that the Grand Prize draw is a $3000 travel voucher from Flight Centre! And better yet! We have 3 of these to give away!

The Second Prize draw is 4 months [16 weeks] of free swimming lessons! We will supply your family account with 16 weeks [1 lesson per week rate] of family credit which can be shared across multiple students/lessons within your immediate family. We will have a winner for each site! That’s 25 families getting 16 weeks of free swimming!

How will the end of competition prize draws be done?

After you've received all 16 stickers and our team has an initial each month, fill in the entry form on the back of your passport and hand this to our team. Our team will be entering your form into our database which will then be added to a program which will randomly draw a winner for each prize. 3 Grand Prize Winners, 24 Second Prize winners. The competition ends on August 31st but we’ll give you until 11 September to hand over your entry form! No late entries will be accepted.

On Monday 12 September we will announce all winners via email, text, Facebook and at www.rackleyswimming.com.au. So be sure to give correct contact information!

What happens if I don't redeem my prize?

If our winners are not reachable to redeem their prize within 7 days from first being contacted we will re-draw and announce via the same mediums.

T&C’s $3000 Flight Centre Voucher:

Our 3 lucky winners who received the $3000 travel vouchers from Flight Centre must use the prize within 12 months. The prize cannot be redeemed for cash and is not transferable. The voucher can be redeemed online or at any Flight Centre travel agency.

T&C’s Four Months Free Swimming:

24 lucky families will win 4 months [up to 16 weeks] of free swimming lessons. The total prize value is calculated based on your Rackley centre’s 1 lesson per week rate x 16 weeks and will be entered into credit on your family account.

The credit can be used toward multiple lessons and/or multiple students in your family.

*Credit will be used faster if applied to more than one student or lesson per week as the prize is a set monetary credit applied to a family account.

Credit cannot be redeemed for cash and cannot be transferred to another family account.

Credit must be used toward swimming lessons no later than 31st August 2023, any remaining credit will be forfeited after this date.